Refund & Return Policy
30-Day Risk-Free Evaluation Period for all direct UK orders.
1. 30-Day Money-Back Guarantee
We want you to experience the FIRLE Sennen Automatic on your wrist with absolute confidence. We provide a full 30-day money-back guarantee from the date of physical delivery — significantly exceeding the 14-day statutory requirement of the UK Consumer Rights Act 2015.
2. Eligibility Criteria for Returns
To qualify for a full refund or exchange:
- The watch must remain in original, unworn condition without scratches on the sapphire crystal, steel case, or leather strap.
- The timepiece must be returned in its original luxury wooden box complete with warranty documentation and numbered certificates.
3. Return Procedure Step-by-Step
- Contact our customer concierge at [email protected] with your allocation or invoice reference.
- Our team will generate a prepaid Royal Mail return authorization label.
- Package the timepiece securely and drop it off at any official Post Office branch across the United Kingdom.
- Upon receipt and inspection by our London workshop, your full refund is processed within 3 to 5 business days via the original payment method.
4. Damaged or Defective Items
If your timepiece arrives with any transit damage or mechanical irregularities, notify us within 48 hours for immediate priority replacement at zero additional charge.